How can we help?
Shipping
Where does Onager ship to?
At the moment, we only deliver in Hong Kong and Singapore.
If you live in another country, please contact us at support@onager.space and we can try to arrange an alternative method of delivery.
What shipping methods do you offer?
We offer door to door delivery via SF express.
How much does shipping cost?
Shipping is free on all orders.
How long will it take to deliver my order?
Delivery usually takes between 2-4 business days. However, due to COVID-19, delivery times may be affected. Please bear with us through this difficult period, and we apologise for any delays you may experience.
Orders
When will my order ship?
We want you to explore the stars as soon as possible, so in stock items typically ship out 1-2 business days after the order is placed.
I’ve just placed an order, can I amend or cancel it?
After placing an order, you have a small window to change or cancel as we process our orders very quickly. If you would like to change or cancel your order, please send us an email at support@onager.space immediately and we will do our best to fulfil your request.
However, we cannot promise that your order can be cancelled once you have received an email confirmation stating that your order has already been shipped. If your order has already been shipped, you will need to return the order to us. For more information on returns, please click here.
Where can I check the status of my order?
You will receive an email to confirm your order and another email following to confirm shipment. You can also sign up or log in to your account to check the status of your order.
How long will my pre-order take?
Pre-orders may take up to 2-4 weeks to ship. If you would like to receive your order quicker, please reach out to us at support@onager.space
Returns
What is your return policy?
We want you to love your purchase. If you change your mind for any reason, you can return your purchase within a period of 14 days of receiving it. Simply contact support@onager.space or fill out this form to start the return process and our team will assist you.
For more information on our returns policy please visit our returns page.
Product Care
How should I care for and maintain my telescope?
1. Always immediately replace the cap once done.
2. Always store your telescope in a dry, well ventilated area.
3. Clean the lens as little as possible, but if you must, only use a camel hair brush or air blower.
4. Never use cleaning chemicals as they may permanently damage the lens.
How should I store my telescope?
It is best to store your telescope and its accessories somewhere dry and relatively dust-free. Keep in mind who can access your telescope, as you don’t want any pets mistaking it for a chew toy.
In general, try to keep the lens dry at all times and avoid touching the lens’ surface. Ensure all your equipment is dry before placing it back into your protective carry bag. When on the move, do your best to avoid any hard knocks or scrapes as this can result in damage to the lens.
Product Information
How do I set up my telescope?
Setting up the telescope is easy! Please refer to the physical copy of the manual or the electronic version here.
When and where should I use my telescope?
There are two things to consider when picking the right time and place to gaze at the stars: the weather and light pollution.
If the weather is cloudy or stormy, needless to say, it won’t be optimum for viewing. In terms of light pollution, the farther away from populated areas you get, the better your viewing should be. However, there is no right or wrong answer to this question, so the best thing to do is to go out as often as possible and experience it yourself! Happy gazing.
How do I use my telescope?
1. Start by aiming your telescope at an astronomical target such as the moon or a star.
2. Look through the finder scope and adjust the telescope so that the object is centre.
3. Switch to the 25mm eyepiece, or any eyepiece with a lower magnification, and verify that the object is in view. If not, readjust the telescope until the object is centred.
4. Adjust the focuser knob until the object appears sharp in the eyepiece.
5. To observe the object in greater detail, switch to a higher power eyepiece, such as the 10mm eyepiece. Readjust and refocus as necessary.
What is a refractor telescope?
A refractor telescope uses a combination of lenses to bend, or refract, light to produce an image of a distant object. A simple set up consists of 2 lenses: the objective lens, which is located towards the front of the barrel, and the eyepiece. Simply put, the objective lens gathers light and produces an image at its focus, while the eyepiece magnifies the image. The magnification of a telescope is equal to the focal length of the objective lens, divided by the focal length of the eyepiece.
E.g. The ONAGER ONE has a focal length of 700mm. With an eyepiece of 10mm gives a magnification of 70x.
What is aperture and focal length? How does it affect my viewing experience?
The aperture of a refractor telescope is the diameter of the objective lens. The wider the aperture, the brighter the image.
When light is refracted through the objective lens, it comes to focus at some distance away from the lens. The length over which this happens is called the focal length. For the same eyepiece, the longer the focal length, the greater the magnification. However, the maximum useful magnification of a telescope is about twice its aperture in millimetres. Any magnification beyond that results in a dimmer and fuzzier image.
What is a Barlow lens?
A barlow lens is an optional attachment to the eyepiece that provides additional magnification.
What’s the difference between an alt-azimuth mount and an equatorial mount on a tripod?
An alt-azimuth mount is the most common form of mount found on a tripod. It allows you to tilt up and down vertically, and rotate side to side horizontally. An equatorial mount is similar, however, it has an added platform that places the entire mount on an angle. This allows you to track celestial objects easier, as you can account for the Earth’s axis. A good way to think of it is that the altazimuth is like a wrist, and an equatorial mount is like a wrist and an elbow, making it easier to reach different angles of view.